Image "Phantom of the Opera" Blu-ray - no more disc exchange

[SilentsPlease]

As many here know, the 2011 Image/Blackhawk "Phantom of the Opera" Blu-ray had a few technical problems that necessitated a disc-exchange program. Today, I inquired Image for a friend if the disc exchange is still going on. Within minutes I got a reply from "Acorn Media", which recently merged with Image:

From: Acorn Cust_Services <[email protected]>
Sent: Friday, December 27, 2013 4:28 PM
Subject: RE: replacement disc for your Phantom of the Opera Blu-ray

Thank you for contacting Acorn.

Unfortunately, we do not carry this program so are not able to offer or issue a replacement disc. We apologize for any
inconvenience.

Thank you again for contacting Acorn. If you have any additional questions or concerns, please feel free to contact us at
any time.

Sincerely,
Miranda K
Acorn Catalog
Customer Service
1-888-870-8047
http://www.acornonline.com

SO THAT WAS THAT?

Are they still selling the disc? Since they apparently are, aren't they obliged to replace defective items with the corrected item? It's not like the corrected item doesn't exist. It was ALREADY MADE back in 2011. All they have to do is to MAIL IT OUT. Can't they even assist customers in such a basic way?

Mr. Shepard, are you alarmed by this?

[DShepFilm]

Actually, I think more than ample time was allowed for a returns program. It's an inexpensive item after all, not a car. Image has changed hands twice (it is now owned by Black Entertainment Television) and all but one of the people I knew there for twenty years have departed.

David S

[Great Hierophant]

"Your friend" can at least find consolation in that he may now have a rare Phantom of the Opera collectible.

[LeRoyShield1930]

Holy Mak'rel, Andy...